Delivery Of Your Products
Delivery of your purchase is by Australia Post – Post e-Parcel. You will be provided with a delivery number where you will be able to track your order at www.eparcel.com.au. making every effort to deliver your Product via Australia Post. If your Product has not arrived within 21 days, please contact us or you Can track the status of your product at www.eparcel.com.au by entering your Delivery number. Unless otherwise agreed by us, we will deliver your Products to The address indicated on your Order Confirmation. If no-one is available to take Delivery of your Products, our carrier (Australia Post) will leave a card so you Can pick-up your Product from your local Post Office. We will use our reasonable Efforts to deliver your Products to you within the 14-21 days; however, we do Not guarantee that we will deliver within this time frame. Title and risk of loss to All Products will pass to you on delivery.
International Delivery Information
International delivery is charged on a flat rate basis, regardless of the weight of Your parcel. Standard and Express delivery services are available for most of the Countries that we ship to. Delivery will be automatically calculated at the Checkout page when both the delivery destination and service option is selected. Our couriers only deliver between 7am and 9pm, and may require a signature on Receipt. Your order will be dispatched via the most suitable carrier, depending On size and weight.
Once your parcel has arrived in your country, it will be passed on to an internal Postal service, according to standard delivery procedures. If you are not around To take delivery of your parcel, the carrier will leave a calling card telling you How you can pick it up.
Your Rights To Return A Product
Only credits are offered if you have changed your mind about the product, made An incorrect choice, or failed to verify and accurately provide information when Placing an Order.
You may be entitled to a credit, provided you return the item to us within 14 Days of your order being dispatched. The item must be returned to us in brand New condition, with the packaging and item being exactly as it was when you Received it. This includes the return of the original packaging including labels And tags still being attached. If the returned item is in a noticeably used Condition, then a credit may not be offered. Clothing and footwear items may Not be returned if they have been worn, or if sewing tags have been removed. Return postage is at your expense. We will issue you a Credit Voucher to the Value of the item, once the item is returned. We DO NOT hold stock on Exchanges. ‘Credit’ allows you to purchase something different all together, after Having viewed your original purchase. Once we have received your returned Item or the refund has been approved according to your issue, we will then send You either notification of receipt of your item and/or an email issuing you a Credit Refund. The type of Refund will be based on previous discussions, as to The type of problem. You will receive a Refund of the purchase price which will Be added to ‘My DENIMSHOP Vouchers’ in ‘My Account’ on the DENIMSHOP Website , which you can then use on a future purchase/s. If you have not Received your Refund after your approval notification, within 2 working days, Please contact our Customer Service dept via our contact us page and you will Certainly be looked after. Elective exchanges (where you decide you would like To return an item to us) must be advised to our customer service team via our Contact us page within 7 days or receipt of goods. You must also notify us within 14 calendar days from the date of your product being dispatched from our Warehouse of any damage or faults. After this time period your product’s normal Warranty applies. All shipments are fully insured by DENIMSHOP.com.au. If you Have received an item that is damaged please contact us via the contact us Page and advise us of the nature and extent of the damage. Please also advise Us of your name, contact number and order number.
We will refund any items damaged in transit, at our cost, just as soon as we Receive the damaged item back. We apologise for any inconvenience. It would Also be very helpful if you were able to include some digital pictures of the Damage so we may be able to assess it and process your replacement quicker.
Product Problems After Delivery
If your item arrives DOA (Dead On Arrival) or you find a defect arises after Delivery and a valid claim is received by Customer Service within 7 days of Delivery, DENIMSHOP will refund you the purchase price of the product. Should You contact us outside the 14 day period customer service management will Consider each claim on a case by case basis on its merits. Where we agree to Refund you the purchase price of the Product, you must first return the defective Product to us. You will be obliged to pay for the return of the Product.
Return Authorisation Number - A Must Have
A Return Authorisation Number (RAN) is required for all refunds and credits. Where Customer Service has provisionally determined that a Product is DOA, Customer Service will issue you with a RAN. Products cannot be returned Without a RAN. The Product should be returned to DENIMSHOP within 14 Calendar days of the issuance of the RAN. All Products must be packed in the Original, unmarked packaging including any accessories, manuals, Documentation and registration that shipped with the Product.
Organising the Return of DOA Products
DOA Products must be returned whenever we agree to replace the Product or Provide you with a refund. When a Refund is arranged:
· No refund will be given to you until DENIMSHOP has received the DOA Product From you.
· Refunds will be issued by a credit to "Your Account" with DENIMSHOP.
These Terms and Conditions will be binding upon each party hereto and its Successors and permitted assigns, and governed by and construed in Accordance with the laws of Australia without reference to conflict of law Principles. These Terms and Conditions will not be assignable or transferable by You without the prior written consent of DENIMSHOP. These Terms and Conditions (including all of the policies and other Agreements described in this Terms and Conditions, which are hereby incorporated herein by this reference) Contain the entire understanding of the parties regarding its subject matter, and Supersedes all prior and contemporaneous agreements and understandings Between the parties regarding its subject matter. No failure or delay by a party In exercising any right, power or privilege under these Terms and Conditions will Operate as a waiver thereof, nor will any single or partial exercise of any right, Power or privilege preclude any other or further exercise thereof or the exercise Of any other such right, power, or privilege. You and DENIMSHOP are Independent contractors, and no agency, partnership, joint venture, or Employee-employer relationship is intended or created by these Terms and Conditions. The invalidity or unenforceability of any provision of these Terms and Conditions will not affect the validity or enforceability of any other provision of These Terms and Conditions, all of which will remain in full force and effect.
DENIMSHOP shall not be liable for any delay in performing any of its obligations Under these Terms and Conditions if such delay is caused by circumstances Beyond the reasonable control of DENIMSHOP, and DENIMSHOP shall be entitled To a reasonable extension of time for the performance of such obligations.
These Terms and Conditions shall be governed by and construed in accordance With the laws of Australia and shall be subject to the non-exclusive jurisdiction Of the courts of Australia.
How does it work?
It’s simple! DENIMSHOP
Members can receive sale notification of new stock arrivals online, over mobiles And emails.
New stocks are held each day, seven days a week where our members are Equally enthusiastic about the great brands on sale and exultant shopping.
How to join?
Membership is free and anyone can join!
Consequently, if you never wanted to pay more for designer fashion join DENIMSHOP today and access our exclusive online sales.
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